Returns and Refunds Policy

1. This policy sets out the returns policy for goods or services purchased through the online store operated by Christobel Limited.

2. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging with all tamperproof seals and any cellophane intact.

3. Some types of goods are exempt from being returned for a refund where they are perishable (e.g. food, flowers, newspapers, magazines) or where they are intimate or sanitary goods (like underwear), or where they are hazardous materials or flammable liquids or gases.

4. Other types of services cannot be returned for a refund, for example where the service begins as soon as you make the payment (e.g. a downloadable software product) or a gift card or gift wrapping service

5. Under the Consumer Contracts Regulations 2013, if you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.

6. Our standard returns policy entitles you to a full refund of the purchase price and postage and packaging charges if you change your mind (i.e. the goods or services provided are not faulty or were not described properly) within 14 working days.

7. If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve the problem to your satisfaction.

8. Before returning a product, please contact us using the contact form on this website, quoting your order number and the reason for the return and we will advise you how to proceed.

9. Once your return is received and inspected we will contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within 14 days.

10. If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it has not been received and then contact your bank as some banks or card companies take a number of days to credit your account.

11. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).

12. If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.